These Terms govern your access to and use of junctionprintlab.com and your purchase or use of products and services offered by Junction Print Lab.
Effective Date: August 12, 2026
These Terms of Service ("Terms," "Agreement," or "Terms of Service") govern your access to and use of the Junction Print Lab website located at junctionprintlab.com and your purchase or use of products and services offered by Junction Print Lab ("JPL," "we," "us," or "our").
Junction Print Lab is a division of Streber LLC, a New York limited liability company.
By accessing our website, creating an account, submitting artwork, requesting a quote, placing an order, purchasing a product or service, or otherwise doing business with JPL, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use our website or purchase our products or services.
Junction Print Lab operates as a trade supplier serving businesses and organizations in the printing, promotional products, apparel decoration, sign, embroidery, customization, resale, and related industries.
Our services are intended primarily for qualified trade customers, including print shops, promotional-product distributors, apparel decorators, resellers, sign companies, embroidery businesses, and similar commercial operations.
Individuals may place orders only when acting on behalf of, or representing, an eligible trade business or organization.
JPL reserves the right to refuse or cancel an order if we determine that the customer does not meet our trade-only requirements.
JPL also reserves the right to refuse service to any person or business at our discretion, subject to applicable law.
By using the website or placing an order, you represent that:
JPL does not knowingly sell products or services directly to children under 13.
Customers may create an account on the JPL website.
Depending on available website functionality, customer accounts may allow users to:
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
You agree to notify JPL promptly if you believe your account has been accessed without authorization.
JPL may suspend or terminate accounts that violate these Terms or that present a security, fraud, payment, or operational risk.
JPL may offer, among other products and services:
Product availability, specifications, pricing, minimums, turnaround times, and production capabilities may change without notice.
JPL reserves the right to discontinue products or services at any time.
Quotes provided by JPL are based on the specifications known to JPL at the time the quote is prepared.
A quote may change if:
Unless expressly stated otherwise, a quote does not constitute a guarantee that a product will remain available at the quoted price indefinitely.
An order is not considered accepted until JPL has received payment and accepted the order for production.
All orders must be paid in full before production begins unless JPL has expressly agreed otherwise in writing.
JPL does not generally offer credit terms.
Payment may be made using payment methods made available through our website, including major credit cards and ACH payments.
Payments may be processed by third-party payment processors, including Helcim.
JPL reserves the right to decline, cancel, or delay an order where payment cannot be successfully processed.
JPL currently collects applicable New York State sales tax on orders shipped to locations within New York State unless the customer provides a valid resale certificate or other documentation establishing an applicable exemption.
Customers are responsible for providing accurate tax-exemption documentation.
A customer may not represent itself as tax exempt without valid documentation.
JPL may charge sales tax when required by applicable law.
Customers may upload artwork through the JPL website or provide artwork through other approved methods.
By submitting artwork, you represent and warrant that:
JPL is not responsible for determining whether a customer has the legal right to use submitted artwork.
Acceptance of artwork by JPL does not constitute a determination that the artwork is legally authorized for reproduction.
Customers retain ownership of artwork and intellectual property that they submit to JPL.
By submitting artwork, however, the customer grants JPL the limited permission necessary to reproduce, modify, process, manufacture, store, transmit, and otherwise use the artwork for the purpose of providing the requested products and services.
JPL may refuse artwork that we reasonably believe may:
JPL is not obligated to investigate or verify ownership of submitted artwork.
When JPL creates original artwork, layouts, designs, production files, or other creative materials at the customer's request, those materials remain the property of JPL until all amounts associated with the work have been paid in full.
Upon full payment, the customer receives the rights specifically associated with the completed work purchased from JPL.
Unless otherwise agreed in writing, JPL retains ownership of its underlying:
Payment for a finished product does not automatically transfer ownership of JPL's internal production files or proprietary processes.
JPL may offer artwork modification, cleanup, vectorization, layout, design, and other artwork services.
Additional charges may apply depending on the complexity of the requested work.
Customers are responsible for reviewing artwork produced or modified by JPL before approving production.
Unless otherwise agreed in writing, JPL does not guarantee that a customer-requested design will reproduce identically across different products or production methods.
When a proof is provided, the customer is responsible for carefully reviewing and approving the proof.
Customers must verify, at minimum:
Once a proof has been approved, JPL is not responsible for errors contained in the approved proof.
Proof approval constitutes the customer's authorization to proceed with production.
Customers generally have 24 hours from delivery of a proof to approve the proof or request changes.
Customers must approve proofs using the customer portal or the approval mechanism provided in the proof email or link.
If JPL does not receive a response within 24 hours, JPL may, at its discretion, place the order into production using the most recently provided proof and specifications.
Customers should not assume that an order will remain on hold indefinitely while awaiting approval.
Files identified by the customer as "print ready" may be produced without a proof.
Print-ready files do not require customer approval before production.
By submitting artwork as print ready, the customer authorizes JPL to produce the artwork substantially as submitted.
JPL is not responsible for errors contained in customer-supplied print-ready files, including but not limited to:
JPL may contact the customer if a file cannot reasonably be produced as submitted.
Production times vary by product, quantity, artwork, order volume, and current shop capacity.
Any turnaround time displayed on the website or provided by JPL is an estimate unless JPL expressly agrees in writing to a guaranteed production date.
Production time generally begins once JPL has received:
Customer delays in submitting artwork, answering questions, approving proofs, or providing required information may extend the production schedule.
Weekends and recognized holidays are not counted as production business days.
Rush production may be available for certain products and orders at JPL's discretion and may be subject to additional charges.
Rush availability is not guaranteed.
Custom printing and manufacturing processes naturally involve certain variations.
Customers acknowledge that finished products may differ from what appears on a computer, phone, tablet, or other display.
JPL is not responsible for reasonable variations resulting from:
Reorders may not match previous production exactly, even when the same artwork and specifications are used.
A previous order is not a guarantee of an identical future result.
Due to the nature of custom manufacturing and production, actual quantities may occasionally vary from ordered quantities.
JPL may provide additional units beyond the ordered quantity at no additional charge.
Unless otherwise expressly agreed, such overrun products are provided as a courtesy and do not create an obligation for JPL to provide a particular overrun quantity on future orders.
Customers may request changes or cancellations before production begins.
JPL will attempt to accommodate requests but does not guarantee that changes can be made after an order has entered production.
Custom orders cannot be canceled once production has begun.
Custom products are non-refundable solely because a customer changes its mind, no longer needs the product, ordered an incorrect quantity, or otherwise wishes to cancel after production has begun.
JPL wants customers to receive products that meet the agreed specifications.
If an order is defective, materially incorrect, or damaged during shipment, the customer must contact JPL within 7 calendar days of delivery.
Customers may be asked to provide:
If JPL determines that the issue resulted from a JPL production error or qualifying shipping damage, JPL may, at its discretion, provide:
JPL is not responsible for defects or damage caused by customer handling, installation, storage, washing, application, modification, misuse, or failure to follow applicable product instructions.
JPL currently ships orders using carriers including UPS and USPS.
JPL does not currently offer international shipping or customer-provided shipping accounts unless otherwise agreed in writing.
Customers are responsible for providing accurate shipping information.
JPL is not responsible for delays resulting solely from incorrect addresses supplied by the customer.
If an order is lost or damaged in transit, JPL will work with the applicable carrier to resolve the issue and may provide a replacement or other remedy where appropriate.
Customers are responsible for:
JPL reserves the right to refuse any order.
JPL may refuse products or artwork that we believe:
JPL is not required to provide a detailed explanation for every refused order.
JPL may photograph, reproduce, display, and use images of completed products for:
This may include displaying customer logos, artwork, product designs, and finished products.
Customers may request that a particular project not be used for marketing by contacting JPL at cs@junctionprintlab.com.
JPL will make reasonable efforts to honor such requests for future use.
JPL may retain customer artwork and production files for an indeterminate period for customer convenience, including facilitating future orders and reorders.
Customers remain responsible for maintaining their own copies of important artwork and production files.
JPL does not guarantee that any artwork or file will remain available indefinitely and may delete files at any time for operational, security, legal, or other reasons.
You agree not to:
JPL may modify, suspend, or discontinue any portion of the website at any time.
The JPL name, branding, logos, website content, graphics, photographs, text, designs, systems, and other materials provided by JPL are owned by or licensed to JPL and may not be reproduced, copied, distributed, modified, or commercially exploited without permission.
JPL may use third-party services to operate its website and business, including payment processors, analytics providers, advertising platforms, security services, hosting providers, shipping carriers, and other service providers.
Use of such services may be subject to the third party's own terms and policies.
To the maximum extent permitted by applicable law, JPL provides its website and services on an "as available" basis.
JPL does not guarantee that:
Nothing in these Terms is intended to exclude warranties that cannot legally be excluded.
To the maximum extent permitted by law, JPL and Streber LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the use of the website or purchase or use of JPL products or services.
To the maximum extent permitted by law, JPL's total liability arising from a particular order will not exceed the amount actually paid to JPL for the specific order giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
You agree to defend, indemnify, and hold harmless Streber LLC, Junction Print Lab, and their owners, employees, contractors, agents, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from:
The parties agree to first attempt in good faith to resolve disputes informally by contacting JPL at cs@junctionprintlab.com.
To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the website, or JPL products or services that cannot be resolved informally will be resolved through binding arbitration rather than in court.
The arbitration will be conducted in accordance with applicable arbitration rules and applicable law.
The arbitration will take place in or near Dutchess County, New York, unless the parties agree otherwise.
To the extent permitted by law, disputes will be resolved on an individual basis and not as a class, collective, or representative action.
Nothing in this section prevents either party from seeking temporary or equitable relief from a court when necessary to protect intellectual property, confidential information, or other rights for which emergency judicial relief is legally available.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
To the extent court proceedings are legally permitted under these Terms, the parties agree that courts located in or serving Dutchess County, New York will be the appropriate venue, subject to applicable law.
JPL may update these Terms from time to time.
Updated Terms will be posted on the website with a revised effective date.
Your continued use of the website or placement of orders after updated Terms become effective constitutes acceptance of the updated Terms.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
These Terms, together with any applicable order-specific terms, quotes, written agreements, policies, or specifications expressly incorporated into an order, constitute the agreement between you and JPL concerning the applicable transaction.
Junction Print Lab
A division of Streber LLC
PO Box 1125
Hopewell Junction, NY 12533
Email: cs@junctionprintlab.com
Phone: 845-345-0823
Website: junctionprintlab.com
