This goes straight to production with your job number, the file we printed and the proof you approved already attached. That is most of what we need to fix it, which is why this is faster than emailing.
Urgent? Call 845-345-0823 and reference your job number.
Production sees it the same business day. If it is our error we reprint on the next cycle and upgrade the shipping at our cost — you do not have to ask for that.
7 calendar days from delivery for anything defective, damaged or materially incorrect. Inspect your order when it lands rather than when you get around to using it.
The full breakdown of what is covered and what is not is on the returns and reprints page. Short version: if we got it wrong, we fix it.
A real person answers the phone between 10 and 6 Eastern. Most questions take one call, not a ticket thread.
